How a Smart Multi-Channel Approach Revived CoffeeCakes Success
About CoffeeCakes
CoffeeCakes is a well-established online coffee cake retailer that has built a loyal customer base over the years. Specializing in gourmet coffee cakes, specialty cakes, and gift baskets, the brand has become a favorite for those looking to send thoughtful gifts or indulge in a rich, handcrafted treat.
Challenges Faced by CoffeeCakes
Despite having a strong product and a loyal customer base, CoffeeCakes faced multiple challenges that limited its growth potential:
Low Organic Visibility: The brand struggled to rank for high-intent keywords on Amazon and search engines, making it harder for new customers to discover their products.
Rising Competition: With more brands entering the gourmet cake market, standing out became increasingly difficult.
Underutilized Ad Strategy: Existing ad campaigns weren’t fully optimized, leading to missed opportunities in paid search and Amazon advertising.
Seasonal Sales Dependency: While CoffeeCakes saw spikes during holidays, maintaining consistent year-round sales was a challenge.
Limited Social Media Impact: The brand’s social media presence wasn’t driving significant engagement or conversions.
Solution Provided by Mastroke
To help CoffeeCakes reach its full growth potential, we developed and implemented an omnichannel strategy to address their challenges. Our approach focused on combining:
CoffeeCakes faced multiple challenges—low organic traffic, poor search rankings, and stagnant revenue. Their website had minimal blog content, making it difficult to rank for relevant keywords, while technical issues further impacted user experience.
Given the competitive online market for gourmet cakes, a strong SEO strategy was essential to attract customers actively searching for products like theirs.
– What We Did
Optimized product pages, blogs, and meta content with high-traffic keywords
Created SEO-friendly blogs around trending topics and seasonal gift ideas
Fixed technical issues affecting site speed and indexing
Improved on-page elements like headings, alt text, and internal linking
- The Result
Focusing on strategic keyword optimization and improved site structure led to:
64.27% increase in total users and a 65.03% rise in new users, driving more qualified traffic.
Returning users surged by 74.29%, showing stronger brand loyalty and engagement.
Organic sales saw a 32% boost in December 2023, proving that content optimization and keyword targeting helped attract new visitors while keeping past users engaged.
This growth highlights how optimizing content, refining metadata, and improving site navigation can drive long-term, sustainable traffic.
2) SEM Services
- Why It Was Needed
Existing paid campaigns weren’t bringing in enough conversions, and ad spend wasn’t being fully optimized. A strategic SEM approach was needed to generate more targeted traffic and improve conversion rates.
- What We Did
Created category-specific campaigns, utilized audience signals, and focused on remarketing efforts to drive traffic and conversions
Ran targeted Google Ads focusing on high-converting keywords for gourmet cakes and gift baskets
Refined ad copy and landing pages to drive higher engagement
A/B tested bidding strategies to optimize for better ROI
- The Result
Mastroke’s strategic Google Ads campaigns delivered exceptional results, leading to increased revenue and reduced costs:
ROAS increased by 233.36% between September and December 2024.
Clicks surged 88.44%, bringing in more high-intent visitors and potential buyers.
The conversion rate increased by 399.47%, proving that refined ad copy and audience targeting led to better qualified traffic.
The average cost per click dropped by 3.91%, and the cost to gain a customer fell by 77.97%, making ads more cost-effective.
3) SMM & SMO Services
- Why It Was Needed
CoffeeCakes had an established customer base, but its social media presence wasn’t strong enough to drive engagement or attract new customers. Their content lacked consistency, and posts weren’t optimized to reach the right audience.
A refined SMM and SMO strategy was essential to increase brand visibility, encourage interactions, and drive more traffic to the website.
- What We Did
Developed a structured content calendar with engaging posts around gifting occasions, seasonal trends, and behind-the-scenes content
Optimized social media profiles and encouraged user-generated content
Created visually appealing graphics and videos to attract more followers
Ran targeted social media ads to increase reach, engagement, and conversions on platforms like Facebook and Instagram
Engaged with the audience through interactive posts, giveaways, and timely responses to boost community engagement
- The Result
A focused approach to organic and paid social media resulted in more conversions, higher audience engagement, and improved brand reach:
Purchases increased from 81 in Q3 to 179 in Q4, nearly doubling in just one quarter.
ROAS improved by 90%, jumping from 2.50 to 4.76
Optimized carousel ads, retargeting, and seasonal promotions helped convert more engaged users into paying customers.
Reach grew by 27% and impressions by 28% between Q3 and Q4.
Engagement rose from 376 to 432 interactions
4) Amazon Marketing & Advertising Services
- Why It Was Needed
CoffeeCakes’s Amazon listings lacked optimization, making it difficult for shoppers to find their products. Their product pages lacked keyword-rich content, engaging visuals, and strategic ad placements. This led to lower visibility and missed sales opportunities.
To compete in Amazon’s crowded marketplace, they needed a strong optimization strategy to improve rankings, attract buyers, and increase conversions.
- What We Did
Optimized product titles, bullet points, and descriptions with high-converting keywords
Enhanced product images and A+ Content to improve engagement and trust
Set up and refined Amazon PPC campaigns to target the right audience
Focused on ASIN-targeting strategies to place products in front of interested buyers
Monitored and adjusted campaigns regularly to maximize ROI
- The Result
Optimized product listings, targeted Sponsored Ads, and seasonal promotions led to:
146.91% increase in total sales from November to December, reaching $124,080.15.
Campaign sales hit $89,332, proving the effectiveness of Sponsored Ads.
ACoS (Advertising Cost of Sales) dropped from 20% to 7.93%, meaning the brand spent less on ads to make each sale.
Organic sales grew by 32%, showing that strategic keyword placement and listing enhancements were driving conversions beyond paid efforts.
How an Omnichannel Strategy Fueled CoffeeCakes’ Growth
CoffeeCakes’ success wasn’t driven by a single marketing channel—it was the result of a well-integrated omnichannel strategy.
By optimizing SEO, SEM, social media, and Amazon marketing together, we created a holistic omnichannel strategy that
helped customers find their brand organically, through ads, and on social media.
consistent messaging across platforms increased customer engagement.
smart ad targeting reduced wasted budget while improving ROI.
customers could engage with the brand across multiple touchpoints, leading to stronger loyalty and repeat purchases.
Here’s how this Multi-Channel Marketing approach transformed CoffeeCakes’ performance (in numbers)
SEO & Content Optimization → Drove a 64.27% increase in website traffic and boosted organic sales by 32%, proving that ranking for high-intent keywords brings in long-term customers.
Google Ads Strategy → 399.47% jump in conversion rate and 233.36% increase in ROAS, showing how targeted ad campaigns deliver higher returns.
Social Media Engagement → Nearly doubled purchases in Q4, with ROAS climbing 90%, proving that social ads and community-driven content drive brand trust and sales.
Amazon Optimization & PPC → Amazon sales surged 146.91%, with ACoS (Advertising Cost of Sales) dropping from 20% to 7.93%, ensuring better profits while maintaining ad visibility.
Final Thought
By integrating multiple marketing channels with Mastroke’s expertise, CoffeeCakes managed to achieve sustained, scalable growth—showing that an omnichannel marketing strategy isn’t just about selling more, but about creating an efficient, well-connected brand experience.
If your e-commerce brand is looking for this kind of solution or wants to achieve similar success as CoffeeCakes, Mastroke’s data-driven digital marketing strategies can help you achieve real, measurable growth.
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